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How samura188 Handles Your Personal Data

When you open an account and deposit through DANA, OVO, or GoPay, you share information with us — and we take that seriously.

Account data handled with careDANA, OVO, GoPay wallet privacy coveredYour right to access or remove dataNo third-party selling of your detailsAvailable where local law permits
samura188 How samura188 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Our data practices are built around your account security and the integrity of your payment activity. Whether you fund your account through DANA, OVO, or GoPay, the data that flows through those transactions is handled under strict access controls — only the systems and staff who need it to process or verify your account can reach it. Players in Bandung and across Indonesia can check their account data status at any time through the account settings panel.

Cookie and Session Data

We use session cookies to keep you logged in and to remember your wallet preference. You can clear cookies from your browser settings at any time without losing your account.

Account Security Controls

Your account is protected by password authentication and OTP verification on login. Any unrecognised device access triggers an additional check before the session is allowed to proceed.

Data Retention Schedule

We keep your account records while your account is active. After closure, data is retained only as long as applicable local regulations require, then securely deleted.

Requesting Changes or Deletion

You can request a correction or deletion of your data by contacting support with your registered mobile number. We aim to respond to all verified requests without unnecessary delay.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Have a question about your account data, a correction request, or a concern about how your wallet information was handled? Our support team covers privacy inquiries alongside general account help. Reach out through any of the channels below and include your registered email or mobile number so we can locate your account quickly.

Team online

Live Chat

The fastest way to raise a privacy concern. Start a chat from the account area and our team will respond directly to your data question.

Email Support

Send detailed data requests — access, correction or deletion — to our support email. Include your registered account details so we can verify and process your request.

Account Help Center

Log in and visit the Help section to find privacy-related request forms, including wallet data review and account data download options.

Your Privacy Policy Questions

These are the questions we hear most from people reviewing our privacy policy. If yours is not here, contact support with your account details and we will respond directly.

We collect your name, email, mobile number, and the wallet identifier linked to your DANA, OVO, or GoPay account. Device and session data is also recorded for security purposes.

Wallet data is shared only with the payment processor needed to complete your transaction. We do not pass it to unrelated third parties or use it for any purpose beyond your deposit and withdrawal flow.

Yes. Contact support through live chat or email, include your registered account details, and we will provide a record of the personal data we hold on your account.

Send a correction or deletion request to our support email with your registered mobile number for verification. We handle these requests in line with applicable local regulations.

We use session cookies to maintain your login and remember wallet preferences. You can clear or block cookies in your browser settings; this will not delete your account or payment records.

Your data is held while your account is active. After closure, we retain only what local regulations require for record-keeping, and delete everything else once that period ends.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.